Refund Policy
This policy explains how VideoToPDF handles refunds for paid plans and processing minutes.
Refund eligibility
If a paid plan was purchased by mistake or the service cannot process your eligible files, contact us within 7 days of purchase. We review refund requests case by case.
Non-refundable situations
Used processing minutes, completed exports, and purchases affected by abuse, fraud, or a breach of our Terms may reduce or remove refund eligibility.
Subscription refunds and cancellation
You can cancel a subscription from your account dashboard at any time. Cancellation prevents the next renewal and access continues through the current billing period. Refund requests for renewal charges are reviewed using the same eligibility criteria.
Billing issues
For duplicate charges, failed plan changes, or invoice questions, email support@videotopdf.app with your account email and invoice id.
How refunds are issued
Approved refunds are returned through the original payment processor. Bank and card processing times may vary.
Response time
We aim to respond to refund requests within 3 business days. Include your account email and invoice id so we can review the request promptly.